RETURN/EXCHANGE POLICY

We have a simple and hassle free return and/or exchange policy for certain products purchased from the Website provided that the following conditions are fulfilled:

All products ordered from the Website and successfully delivered to the Customer may be returned or exchanged in accordance with the terms contained herein.

• All refunds are made only in the form of credit note which shall be used on the next purchase.
• We will not accept products if –

(a) The products are damaged

(b) There is a change in the quality, quantity or other characteristics of the product

(c) The product is altered in any way

(d) The product has been worn

 

• List of non-returnable products shall be custom made products; altered products as per the specifications/measurements provided by you; products that are purchased in any sale/promotion and/or products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.
• Please contact us for any return/exchange within 3 days of the product being received.
• The return shipping charge will have to be paid by the customer or in certain cases our shipping partner will pick the return order who then have to be given the delivery charges at the time of pickup. For clarity on the same you can call us on our office line +91 22-79663693or email @: info@labbada.com
• To be eligible for a return or exchange, your item must be approved subject to being unused, unworn and in the same condition that you received it. All the tags, labels, original packaging etc. should be intact and the garments should not be washed, used or in spoiled/damaged condition. We reserve the right to decide whether this term is fulfilled.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase sent to us via email on: info@labbada.com
• Please note that items purchased at www.labbada.com cannot be returned in a Labbada store for exchange or refund.

The returns and exchange procedure can also be initiated through the Website by following the below mentioned steps:

• If you made the purchase as a registered user, log in to your account to initiate the process.
• If you made the purchase from the Website as a guest, please register on the Website using the same email address provided while purchasing the product so that your products appear in your order history. You can initiate the process of return and exchange only if the said product appears in your order history.
• After logging in, select the relevant option to return or exchange the product.

Once we receive your item, we will inspect it and notify you that we have received your returned product. We will immediately notify you on the status of your refund or exchange after our inspection.

We reserve the right to reject any returns or exchange requests if the product doesn’t match the approval criteria.

• If the quality check team does not approve the product, the product will be returned back to customer within 15 working days of the product being received.
• If your return is approved, the refund will only be in the form of online store credits.
• If the exchange is approved, you will be redirected to the relevant page to select new products for purchase.
• Store credit only pertains to the amount of the purchase and not the shipping cost.
• Store credits are non-refundable and non-transferable.

If it is found that the claimed shipment was not delivered to the shipment or us was empty, the onus shall be on the customer to provide the proof of delivery to us to establish his claim of return